Refund and Cancellation Policy

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1. Refund Policy

At ResiliaOil, your satisfaction is important to us. If your purchase does not meet expectations, we provide easy refund options under the terms below:

1.1 Refund Eligibility

  • Items must be returned in unused original condition with full packaging.
  • Refund requests must be made within 30 days of receiving your order.
  • Proof of purchase is required.
  • All returns must include a trackable shipment number.

1.2 Non Refundable Items

  • Perishable or consumable items.
  • Digital goods and e-gift cards.
  • Custom made or personalized items.
  • Products labeled as Final Sale.
  • Items damaged due to misuse or improper handling.

1.3 Refund Process

Refunds are processed within 7 to 10 business days after we receive and inspect your return. Funds are sent back to your original payment method and you will receive a confirmation email.

1.4 Fees and Deductions

  • Original shipping fees are non refundable unless the product was defective or incorrect.
  • Return shipping costs are the customer’s responsibility unless the issue was caused by us.
  • A restocking fee may apply in certain cases and will be communicated before processing.

2. Cancellation Policy

Orders may be canceled under the following conditions:

2.1 Cancellation Terms

  • Requests must be submitted before processing or shipping begins.
  • Custom items cannot be canceled once production has started.
  • If the order has already shipped, it cannot be canceled but may qualify for a return after delivery.

2.2 How to Cancel

To cancel an order, please contact us through our Contact Us page. Our support team will review your request and guide you through the next steps.

2.3 Cancellation Fees

  • If your order has already shipped, it will be treated as a return request.
  • Return postage applies for cancellations requested after dispatch.

3. Exchange Policy

If you receive an incorrect or defective product, we will replace it at no charge. Please contact us within 7 days of delivery to request an exchange.

3.1 Exchange Conditions

  • Items must be unused and returned with original packaging.
  • Exchanges are subject to stock availability.
  • Prepaid return labels are provided for approved exchanges caused by our mistake.

4. Need Help

For help with refunds, cancellations or exchanges, visit our Contact Us page.